Please fill out the following form to submit your cancellation request.
Vouchers are non-refundable.
The cancellation period is 14 days from the day,
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together.
Please note the following before returning the goods:
• All items must be in their original, unworn condition.
• Hang tag, security label and original packaging must be complete and undamaged.
• The goods may only be inspected in the same way as would be customary in a retail store.
• Removed or damaged labels and hang tags can lead to a decrease in value.
• Depending on the condition of the returned goods, the refund amount may be reduced according to the actual loss in value. A particularly significant loss in value exists if the item has been worn, washed, soiled, or damaged and is therefore no longer in its original, saleable condition.
