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APA-NZPA

When you submit a Data Subject Access Request (DSAR) through our Compliance page, our compliance provider, Consentmo, processes your IP address and email solely to fulfill your request. For more details, see Consentmo's Data Processing Policy .

Notifiable Data Breaches (NDB) scheme

The business will notify affected individuals and the Australian Information Commissioner about data breaches that are likely to result in serious harm.

Data Rectification

If your account data is inaccurate, update or correct it using the link below.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 30 days.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Right to Restrict Processing

You can request to limit or temporarily stop the processing of your personal data under certain circumstances. Please contact us at info@cucoonu.de for assistance.

Right to Object

You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at info@cucoonu.de.

Contact Information

For questions regarding your personal data or privacy rights, contact our Data Protection Officer (DPO) at:

Email: info@cucoonu.de

Address: Am Pulverschuppen 16, 99085 Erfurt, Germany

Right to lodge a complaint

If you believe we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.

Submit a cancellation request

Please fill out the following form to submit your cancellation request. Vouchers are non-refundable. The cancellation period is 14 days from the day, - on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together. Please note the following before returning the goods: • All items must be in their original, unworn condition. • Hang tag, security label and original packaging must be complete and undamaged. • The goods may only be inspected in the same way as would be customary in a retail store. • Removed or damaged labels and hang tags can lead to a decrease in value. • Depending on the condition of the returned goods, the refund amount may be reduced according to the actual loss in value. A particularly significant loss in value exists if the item has been worn, washed, soiled, or damaged and is therefore no longer in its original, saleable condition.